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Recore Has Been Discontinued

Mattress warranty information and customer support are now available through

Published: April 5, 2024

The Recore mattress brand, previously sold through and, has been discontinued. Thank you to the more than 5,000 Canadians who have trusted their comfort in Recore!

Recore by

For Recore Mattress Owners

Rest assured, you’ll still get post-purchase support through our award-winning, Canadian-based customer service team:

  • Sleep Trial. If you decide to return your Recore mattress within your 120-Night Sleep Trial, you will get a full refund.
  • Warranties and Returns. Your warranty is still valid. If your Recore mattress is deemed faulty, we will replace it with an Octave mattress of equal or greater value. (Note: Octave replacement mattresses do not qualify for the 365-night trial.) If a replacement is not possible or not wanted, a refund will be distributed. For full details, see below or go to

For Recore Mattress Shoppers

We’re excited to introduce you to Recore’s newest sister brand from Octave!

Octave is a lineup of premium memory foam mattresses, starting at just $599. Here’s why we think you’ll love Octave:

  • Advanced Comfort. Every Octave mattress is engineered for superior cooling, pressure relief, and motion isolation. 
  • Next-Generation Technology. Sleep great every night thanks to cooling nanofibres, copper-infused memory foam, aerated latex, phase-change materials, and much more.
  • Medium-Firm Feel. The ideal balance of cushioning and support, great for all sleep positions and body types. 
  • Made in Canada. Just like Recore, every Octave mattress is proudly designed and crafted in Canada. 
  • 365-Night Sleep Trial. Get up to a full year to try your Octave at home. If you don’t love it, we’ll pick up the mattress and give you your money back, totally risk-free. Sleep Trial Details
  • FREE Sleep Bundle with Mattress Purchase! An unbeatable offer for an incredible mattress. Order your Octave today to get our Comfort Sleep Bundle, which includes: Memory Foam Pillows, Cotton Sheets, and Waterproof Mattress Protector and Pillow Protectors at no extra charge. (Terms apply)

Recore Mattress Warranty Inc. warrants each mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your Recore™ mattress begins on the date of purchase and ends 15 years later.
  • Your Recore™ mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • If, despite normal usage and proper handling, your Recore™ mattress forms permanent indentations of more than one inch (two inches for commercial and institutional orders) in the first 10 years or two inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period, it will be replaced, at your option, according to the terms below.
  • Your Recore™ mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Recore™ mattress must be used on a suitable base as specified in this warranty.
  • You will be required to take certain photos and measurements of your Recore™ mattress and send them to the Inc. customer service team to process a warranty claim.

Full Warranty Details

15 Year Full Replacement Warranty

If your Recore™ mattress has a defect covered under this warranty we will replace or repair it subject to the conditions of this warranty. Your Recore™ mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year. For commercial and institutional orders your Recore™ mattress will be repaired or replaced at a cost of: 25% of the original purchase price within the first five years of usage; at a cost of 50% of the original purchase price between the sixth and tenth year of usage; and at a cost of 75% of the original purchase price between the eleventh and fifteenth year of usage.

This warranty is conditional and subject to the following:
  1. Your mattress has a defect which is specifically due to faulty workmanship or materials; and,
  2. Guidelines of handling the Recore™ mattress as set in this Warranty document are met by the purchaser.

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpacked and expanded your Recore™ mattress within the two weeks following the original date of delivery.

Recore™ mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Recore™ mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Recore™ mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king, and California king, and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Recore™ mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Recore™ mattresses.

This Warranty covers the following items during normal wear:
  1. Permanent indentations:
    1. Deterioration causing the mattress to have a visible indentation greater than one inch (two inches for commercial and institutional orders) in the first 10 years or 2 inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
  2. Physical flaws:
    1. Any physical flaw in the mattress that causes the foam material to split or crack despite normal usage and proper handling (this does not apply to commercial or institutional orders).
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.
This Warranty does not cover:
  1. Improper usage (voids the warranty):
    1. Damage from use with an inadequate foundation and/or frame.
    2. Mold or mildew caused from the use of the mattress on non breathable surface.
    3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
    4. Washing any part of the cover other than the removable top portion.
    5. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  2. Normal increase of softness which can occur during regular use.
  3. Body indentations less than one inch (two inches for commercial and institutional orders) in the first 10 years or 2 inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period.
  4. Complications resulting from use or inability to use product including, but not limited to, allergies, back pain, chiro alignments, and fibromyalgia.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Sheet fit.
  8. Replacement of an accompanying Recore™ product where only one piece is defective, unless that accompanying piece is also defective.
  9. As a remedy for aches, pains or other health issues.
Supporting Documentation Required To Process Warranty
  1. Photos
    1. Measuring Indentations: Inc. will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws: Inc. will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.
Repairs and Replacements

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Inc. at the time of replacement. Inc. may, at its own option, repair or replace the cover provided on the mattress. In the event that Inc. replaces the mattress cover, Inc. will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Inc. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Inc. warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Please note: On occasion, minor upgrades may be made to products sold on that may or may not enhance the product’s performance or advertised benefits. Such upgrades may cause minor differences between the delivered product and the advertised product, but such differences are not considered a valid reason for return.


Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated.


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